At GoCar Serbia, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website and services.
1. Information We Collect
We collect personal information necessary to provide car rental services efficiently and safely. This may include:
– Name and contact details (email address, phone number)
– Driver’s license information
– Payment details (only for processing your booking, never stored permanently)
– Booking details (dates, locations, car category)
– Device information (browser type, IP address, language preferences)
2. How We Use Your Information
We use the information we collect to:
– Process your car hire bookings and payments
– Communicate with you about your reservations and support requests
– Improve our website and user experience
– Ensure vehicle safety, verification, and insurance coverage
– Send updates or promotional offers (only if you consent)
3. Data Protection and Security
We use industry-standard security measures to protect your data against unauthorized access, disclosure, or alteration. All sensitive payment data is encrypted and processed through secure third-party payment providers. We do not store or share your credit/debit card details.
4. Sharing of Personal Data
Your personal data may be shared only when necessary to provide our services, such as with:
– Authorized GoCar Serbia rental partners and agents
– Insurance companies or roadside assistance services (if required)
– Payment processors for secure transactions
– Law enforcement or legal authorities when required by law
5. Cookies and Analytics
Our website uses cookies to improve your browsing experience and track performance. Cookies help us understand how visitors interact with the website and allow us to optimize functionality. You can disable cookies in your browser settings at any time.
6. Your Rights
You have the right to:
– Access, update, or delete your personal data
– Withdraw consent for marketing communications
– Request a copy of the information we hold about you
– Contact us regarding privacy concerns or data processing
7. Data Retention
We retain your personal data only as long as necessary to fulfill legal or contractual obligations, process your booking, and comply with regulatory requirements.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external sites you visit.
9. International Transfers
As GoCar Serbia operates with international partners, your information may be processed in other countries. All transfers comply with applicable data protection laws and ensure adequate safeguards are in place.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the date of revision clearly indicated.
By using our website and booking a car with GoCar Serbia, you agree to the terms of this Privacy Policy.